Vendure Professional Services: implement with your team | Vendure
Implement Vendure with your team, with our support
Your in-house team owns delivery, with the engineers who build and maintain Vendure alongside them across the full journey: Evaluate, Build, Run. On Enterprise, the Vendure team can also deliver the implementation end to end.
Talk to our services team Download the rate card
Your engineersOwn delivery
Vendure engineersAlongside
EvaluateSix-week PoC
Prove the fit
Shape the PoC
BuildShip v1
Build v1
Review architecture
RunLive in production
Operate and evolve
On call behind you
Engagements end when you choose. The platform relationship stays.
Evaluate, Build, Run engagement journey with your team owning delivery and Vendure engineers alongside.
Continuous engineering input across every phase
Every paid Vendure plan includes support for the Vendure product. Professional Services is separate and optional: it supports your implementation journey when your in-house engineering team wants the people who build Vendure alongside them.
Your engineers keep delivery ownership while the Vendure team helps shape the proof of concept, establish the implementation, review architecture, and solve difficult integration or performance problems. Prefer a team to own delivery? An official Vendure partner can implement the project end to end, and Enterprise customers can have the Vendure team deliver it.
The journey
A clear path from deciding to live in production
Three named phases with concrete offerings, so engagement is predictable, scoped, and comparable across vendors.
Evaluate
Goal: confidently say yes (or no) to Vendure. A six-week scoped proof of concept, run with your build team on your real use case.
Build
Goal: ship v1 to production. The Jumpstart package sets the project up right after signing, then Vendure experts work embedded with your team at one transparent rate.
Run
Goal: operate well, evolve safely. Support retainers with defined response windows, plus consulting and advisory.
Evaluate
The PoC package: prove it on your real use case before you commit
Six-week scoped sprint
Fixed timeline, defined milestones, evidence-based go / no-go at the end. No open-ended discovery loop.
Vendure engineering team on the build
The engineering team shipping Vendure works directly alongside the build team throughout the sprint, working through your real use case on the actual architecture you will run.
The full platform on your own data
Evaluate everything Vendure can do during the sprint, on your own data and your own integrations. Nothing held back, nothing simulated.
Reusable artefacts you keep
Architecture, prototype, and recommendations stay with you whether you proceed or not. The output is yours.
Start a PoC
Get a scoped six-week PoC on the calendar
Tell us about your evaluation. We will come back with a concrete sprint plan.
Build
Expert engineers, embedded alongside your team
We embed up to three Vendure experts with your team: architecture and design, code review, pairing with your engineers, performance work, upgrades, and unblocking your team when it is stuck. Embedded work does not take over the project, and that is the point: your team keeps delivery ownership and builds up the knowledge, so you are not dependent on us when the engagement ends. End-to-end delivery by the Vendure team is a separate route, available on Enterprise. Embedded work uses one rate, with the full commercial detail in a two-page rate card you can hand straight to procurement.
One rate: €200 an hour, €1,600 a day
Per expert, excl. VAT, billed in full eight-hour days. On-call strategic input from our leadership team, where it helps, is billed at the same rate and only for the time used.
Embedded work: three dials
Assemble the engagement from people, days per week, and term, and adjust the mix as the work evolves. Indicatively, that runs from €4,800 a week for one expert at three days to €24,000 a week for three experts at five.
People: up to three experts
Sized per project to the phase you are in, from a single senior engineer to a team of three.
Days per week: three to five
Three days a week keeps steady momentum. Five is for intensive phases, like the final stretch before a launch or a migration.
Initial term: three months and up
Three months minimum, whatever the intensity. Beyond that the term is a guide, not a lock-in: a longer term reserves the team more firmly, always at the same rate.
Also in Build
The Jumpstart package: from signature to a running project
Vendure Jumpstart is a separately priced onboarding engagement for the first implementation sprints. Everything beyond it, from migration support to workshops and team training, runs as embedded work at the standard rate.
Jumpstart package
Start the implementation with the Vendure team alongside yours. We help establish the project, get developers productive, make the first architecture and integration decisions, and guide the initial sprints before your team takes full ownership.
Everything else: the rate card
Migration support, workshops, and developer training are not separate packages. They are scoped as embedded work with the services team and billed at the standard rate, so there is one price to understand.
Run
Operate well, evolve safely
Coverage for the long horizon: production support and the architectural input that keeps a Vendure deployment healthy.
Support retainers
Defined response paths, direct line to the Vendure engineering team, priority triage. Response windows and scope are defined up front, sized with the services team.
Consulting and advisory
Architecture reviews, performance audits, upgrade planning, roadmap input. For teams that need senior input without a full retainer, scoped with the services team and billed at the standard rate.
Implementation
Three ways to implement, one platform
Professional Services supports your team on any plan. Who owns delivery is your call, and the capabilities are identical on every route. End-to-end delivery by the Vendure team is the one route reserved for Enterprise.
Route 01
Your own team
Your engineers own delivery on a platform they can read and extend. Product support is included in the plan, and Vendure experts can embed alongside your team through Professional Services when you want them.
How Professional Services works
Route 02
An official Vendure partner
An agency that has delivered Vendure before owns the project end to end, in your region and your language, against the same licence and the same capabilities.
Enterprise exclusive
The Vendure team
The engineers who build the platform deliver your implementation end to end: architecture, build, integrations and go-live, with your key account manager as the single point of contact.
Teams building complex commerce with Vendure
FAQ
Common questions before you start
Questions we hear from engineering and procurement teams evaluating Professional Services.
Can the Vendure team deliver the whole implementation?
On Enterprise, yes. The engineers who build the platform take on architecture, build, integrations and go-live end to end, with your key account manager as the single point of contact. On Starter, Growth and Scale, delivery stays with your team or an official Vendure partner, and Professional Services embeds alongside them.
Can you work alongside our existing agency or partner?
Yes. Many Build engagements run in collaboration with an implementation partner: the partner owns the delivery, and the Vendure engineering team provides architectural input, complex custom development, or specific subject-matter support. If you do not have a partner yet, we can point you to an official Vendure partner.
How does the PoC work, and what do we walk away with?
Six weeks, scoped up front. The Vendure engineering team works directly alongside the engineers doing the build on your real use case, with access to everything the platform can do for the sprint. Whether that is your in-house team or a partner, the engagement is the same. You walk away with an architecture, a working prototype, and a recommendation, whether you proceed with Vendure or not. The artefacts are yours either way.
Do we keep the code if we don't proceed?
Yes. The architecture, prototype, and recommendations are yours. The sprint is scoped up front, and you leave with real work and a recommendation either way.
What do we get access to during the PoC, and after?
During the sprint you evaluate everything Vendure can do, on your own data and integrations, for the full six-week window. If you proceed, that access continues under the commercial agreement. If you do not, it ends with the sprint.
How are embedded engagements priced and invoiced?
One rate: €200 an hour per expert, excl. VAT, billed in full eight-hour days at €1,600. Invoicing is monthly in arrears, based on days delivered, payable within 14 days, in EUR. For embedded work, you choose the number of experts, days per week, and term. The rate card has the full detail, including indicative weekly costs.
Do you take fixed-scope projects, or only time-and-materials?
Two fixed packages exist: the six-week PoC before you commit, and the Jumpstart package that sets the project up after signing. Everything else, including workshops, training, and migration support, runs time and materials at one flat rate, billed in full days. The services team scopes the right shape with you in the first conversation.
Can we scale an engagement up or down mid-term?
Yes. Scale people or days per week up or down with around 30 days notice, subject to availability; shortening or extending a term works the same way. The initial term is three months minimum, and committing longer does not change the rate: it reserves the team more firmly.
Do your engineers work on site?
We are remote first. The experts work from their usual locations and come on site for kickoffs, planning, and larger topics, typically a lead rather than the whole team. Travel and expenses for on-site work are billed at cost and agreed in advance.
What's the SLA for production incidents on a retainer?
Each support retainer has a defined response window for production incidents, covering business hours by default. Faster response and extended coverage are available; the services team scopes the right retainer with you.
Do we get a named contact, or a shared channel?
Dedicated Slack channels are available depending on the chosen support retainer, with a direct line to the Vendure engineering team.
Can we combine engagements across multiple internal teams?
Yes. Customers often combine a build engagement, workshops, and an ongoing retainer in one commercial relationship. Talk to the services team about how to structure it.
How does this work with our open-source contributions or forks?
Contributions back to Vendure Core are welcomed regardless of engagement model. If you maintain an internal fork, the services team can advise on rebase strategy and upgrade planning as part of consulting or a retainer.
Talk to us
Tell us where you are on the journey
Evaluating, building, or running Vendure in production. Same team, same contact, every phase.